If you are on the Basic Plan, you will need to submit the first version of your game file 2 weeks before the project launch date.
We need the game file to be delivered to understand what type of servers and CCU are required for the game. Unfortunately, if the delivery of the game file is delayed, we cannot guarantee the session success rate in the terms of the agreement.
This is why it is important to lock down your metrics as soon as possible so that we are able to plan accordingly and make sure your project goes smoothly. When we receive the final version of the game file we will submit the final capacity planning to our Operations Team so that they are able to deploy your game on time! We need to receive the final version of the game 3 business days before the project launch to allow time for this process.
One more thing to note is that once your project is deployed if you would like to add small marketing pushes or plan additional small traffic spikes (less than 100 servers per hour), we require 3 business days.